Shipping & Delivery

At SkinHydrova, we aim to make your skincare shopping experience simple, secure, and convenient. We carefully process and pack every order to ensure your products reach you safely.

Order Processing

• We generally process orders within 1–2 business days.
• Orders placed on public holidays or weekends might be processed the following working day.
• You will receive tracking information as soon as your product ships.

Delivery Time

Orders are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other unforeseen circumstances.

Shipping Charges

Before you finish your purchase, any applicable shipping costs will be shown at checkout.

SkinHydrova may offer free shipping on selected orders or during promotional periods.

Order Tracking

Once your order has been shipped, tracking information will be shared through your registered contact details whenever available.

The tracking details allow you to keep an eye on your shipment’s progress.

Delivery Address

Before placing your order, please confirm that your name, address, PIN, and phone number are accurate.

Delivery delays brought on by inaccurate or lacking delivery details are not SkinHydrova’s responsibility.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact us with your order number. We will coordinate with the courier partner to check the shipment status.

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

Damaged Products

Please take good pictures of the product and packaging and get in touch with us right away if your package arrives damaged.

Do not use any product that appears damaged, leaking, or otherwise compromised.

Incorrect or Missing Products

If you receive an incorrect or missing product, please contact SkinHydrova customer support with your order number and photographs of the package/products so we can review the issue and assist you.

Contact Us

For any questions regarding shipping or delivery, please contact the SkinHydrova support team.

Instagram: @skin.hydrova

Thank you for choosing SkinHydrova.

​